/Frequently Asked Questions

Frequently Asked Questions

Put a keyword into the search box and all products relevant to your search will be displayed. You can search with brand, model, price or product name . Once you have found your product select “add to cart” or ‘description’. Continue searching and adding more products, until you are ready to checkout.

If you are a new user, then you can register in a few easy steps and create your own account. Just fill out your personal information, email, billing address and telephone number and you’re all done. After you register, you need to fill in your email address and password to login to your account

To place an order, follow these steps:

  1. Click on the product you want to order
  2. Click on description and read up the specification, click ‘add to cart’
  3. On the shopping cart page, click ‘View cart and checkout’ and then ‘Proceed to checkout’
  4. As a new customer, click ‘continue’  then ‘register ‘or ‘checkout as guest’
  5. On the next page, fill in your details under billing information & ‘shipping information, if the order will be shipped to a different address from the billing information address
  6. Choose from the payment options available
  7. Confirm your order by clicking on the ‘Place order’ button

We assure you of the highest quality. All the products are brand new and sourced directly from the OEMs.

All our products have a 1 year manufacturer’s warranty, if the product develops a factory or manufacturer’s fault within this period, we will exchange or get the product fixed. Click here to see device service centers nationwide

9mobile e-store will deliver products to its customers anywhere in Nigeria.

Our standard delivery period is 1-3 working days. We will keep you informed every step of the way.

Delivery charge is based on order weight and shipping address

Yes, your parcel can be delivered to an office or residential address. You must enter the address along with your full name upon checkout.

Please allow 1-3 working days for your order to arrive. You are able to track the status of your order using the tracking ID sent to you. If you have any concerns, please do not hesitate to contact send an email to care@9mobile.com.ng or call 08090000200.

9mobile e-store payment options include Debit/Credit card payment, Direct bank account payment, Pay on Delivery (POS or Cash). When you place your order on our e-store you can choose which option is most suited to you.

Our prices are non-negotiable

2017-12-05T09:33:45+00:00

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